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    RICS standards set out 12 core principles which agents and brokers must observe. These are:
    1. To conduct business in an honest, fair, transparent and professional manner
    2. To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to carry out their tasks
    3. To ensure that clients are provided with their terms of business which are fair and clear, incorporate details of their complaints handling procedure and, where existing, an appropriate redress scheme and meet all other legal requirements and relevant codes of practice
    4. To do their utmost to avoid conflicts of interest and, where they do arise, to deal with them openly and fairly
    5. Not to discriminate unfairly in any of their dealings
    6. To ensure that all their communications are fair, clear and timely, and transparent in all dealings with clients
    7. To ensure that all their advertising and marketing material is honest, decent and truthful
    8. To ensure that any client money is held separately from other monies, and is covered by adequate insurance
    9. To have appropriate professional indemnity/errors or omissions insurance, to ensure their customers do not suffer loss as a result of any negligent act
    10. To ensure that they make it clear to all parties for whom they are acting and the scope of their obligations to each party
    11. Where provided as part of their service, to give a realistic assessment of the likely selling, buying or rental price or associated cost of occupancy, to the client based on market evidence and using best professional judgement
    12. To ensure that any property viewings are carried out in accordance with the client’s wishes.